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UX DESIGN

Google UX Design Co-op

Led UX for integrating new time-sensitive generative AI features into the Cloud Conversational Contact Center product, delivering end-to-end prototypes implemented for immediate product launch

Solo designer, crafted an in-depth interactive and gamified experience for a new Google Cloud Enterprise Product for leadership proposals, featuring 10+ new pages, grounded in data-driven competitor research 

Group 4320.png

UX DESIGN

Google UX Design Co-op

Led UX for integrating new time-sensitive generative AI features into the Cloud Conversational Contact Center product, delivering end-to-end prototypes implemented for immediate product launch

Solo designer, crafted an in-depth interactive and gamified experience for a new Google Cloud Enterprise Product for leadership proposals, featuring 10+ new pages, grounded in data-driven competitor research 

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UX DESIGN & UX RESEARCH

Amazon UX Design Return Internship

Integrated generative AI into Amazon Seller Central’s Associate support product, used by 10,000 Support Associates, through designing a new LLM case summary feature to reduce handle time and improve accuracy, launching January 2024. 

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UX DESIGN & UX RESEARCH

Amazon UX Design Internship

Designed and researched search and filtering capabilities for a new implementation of the support case management system for Seller Central, used by 2 million active sellers on Amazon.com.

Group 4320.png

UX DESIGN

Google UX Design Co-op

Led UX for integrating new time-sensitive generative AI features into the Cloud Conversational Contact Center product, delivering end-to-end prototypes implemented for immediate product launch

Solo designer, crafted an in-depth interactive and gamified experience for a new Google Cloud Enterprise Product for leadership proposals, featuring 10+ new pages, grounded in data-driven competitor research 

Group 4320.png

UX DESIGN

Google UX Design Co-op

Led UX for integrating new time-sensitive generative AI features into the Cloud Conversational Contact Center product, delivering end-to-end prototypes implemented for immediate product launch

Solo designer, crafted an in-depth interactive and gamified experience for a new Google Cloud Enterprise Product for leadership proposals, featuring 10+ new pages, grounded in data-driven competitor research 

Systems Mapping

Process Page

Group 4320.png

UX DESIGN

Google UX Design Co-op

Led UX for integrating new time-sensitive generative AI features into the Cloud Conversational Contact Center product, delivering end-to-end prototypes implemented for immediate product launch

Solo designer, crafted an in-depth interactive and gamified experience for a new Google Cloud Enterprise Product for leadership proposals, featuring 10+ new pages, grounded in data-driven competitor research 

Group 4320.png

UX DESIGN

Google UX Design Co-op

Led UX for integrating new time-sensitive generative AI features into the Cloud Conversational Contact Center product, delivering end-to-end prototypes implemented for immediate product launch

Solo designer, crafted an in-depth interactive and gamified experience for a new Google Cloud Enterprise Product for leadership proposals, featuring 10+ new pages, grounded in data-driven competitor research 

Group 4320.png

UX DESIGN

Google UX Design Co-op

Led UX for integrating new time-sensitive generative AI features into the Cloud Conversational Contact Center product, delivering end-to-end prototypes implemented for immediate product launch

Solo designer, crafted an in-depth interactive and gamified experience for a new Google Cloud Enterprise Product for leadership proposals, featuring 10+ new pages, grounded in data-driven competitor research 

Visual Design

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